HEARING CARE. CONNECTED. In daily use at Mir Sluha

The whole
business.
In clear view.

Customer care, sales, service and operations.
One workspace, built around hearing care.

Discover the platform

Mir Sluha CRMWorkspace

OPERATIONS / OVERVIEW

The working day

Appointments08today

Open orders12in progress

Repairs05in service

Next appointmentsView schedule ↗

10:00CCustomer 0042Hearing aid consultationConfirmed

11:30CCustomer 0086Trial follow-upFollow-up

SERVICE UPDATEReady for collectionRepair R-024 · Customer 0018

Received → In service → Ready

STOCK MOVEMENTCentre A ↗ Centre BTransfer T-012

Hearing aids02

In transit

Every interaction.
Part of the bigger picture.

Product illustration · sample data

MIR SLUHA CRMScroll to explore 01 / 05

CONNECTED BY DESIGN

Customer relationships ↗ Daily operations ↗ Management visibility ↗

01 / THE PLATFORMBuilt for the work behind better hearing care.

One platform.
The full workflow.

Keep the customer journey and the operational details connected — from the first appointment to aftercare, stock and financial records.

Customers & appointments

One place for customer records, appointments and interaction history. Keep follow-up visible and carry context into the next conversation.

Client records / Scheduling / Follow-up

Sales & financial operations

Connect sales, prepayments, returns and hearing aid trials with the customer record. Manage payments and cash shifts as part of the same workflow.

Sales / Trials / Returns / Cash shifts

Orders & repairs

Follow orders and repairs through their working stages. Keep products, payments and service history connected throughout the process.

Orders / Prepayments / Repairs / Aftercare

Inventory & transfers

See stock across centres, track product movements and manage inventory checks. Connect physical items with the operations they belong to.

Stock records / Transfers / Inventory checks

People & daily work

Bring staff schedules, visits and operational tasks into the working environment. Give managers a clearer view of activity across the business.

Schedules / Visits / Activity visibility

Management & analytics

Bring operational and financial information together. Review activity, trace transactions and use a broader business view to support decisions.

Reports / Financial visibility / Operational control

02 / EVERYDAY WORKFLOWSFrom one step to the next. With the context intact.

Follow the work.

Explore three everyday scenarios. Select a workflow, then move through its steps to see how the pieces connect.

ILLUSTRATIVE WALKTHROUGHSample data

STEP 01 / 04

03 / INSIDE THE WORKSPACEThe information behind every interaction.

The detail.
Without the disconnect.

Customer, service and stock information belong to the same business. Explore how the platform brings them into view.

These are explanatory product illustrations with sample data, rather than screenshots of customer records.

04 / ABOUT THE PLATFORMBuilt from the inside of the business.

Hearing care
is the starting
point.

Mir Sluha CRM was developed and deployed in-house for the day-to-day needs of a hearing care business.

It brings customer relationships, specialist retail and service operations into one working environment. The platform is used in the business and continues to evolve around real operational needs.

BUSINESS CONTEXT: Hearing care retail & service
PLATFORM SCOPE: Customer journey to business operations
DEVELOPMENT APPROACH: In-house, with AI-assisted development

05 / TAKE A CLOSER LOOK Live demo in preparation

See how
it connects.

Explore the interactive workflows

A separate guest CRM environment is planned.
For now, explore the walkthroughs on this page.

The wholebusiness.In clear view.