mir sluhaCRM / OPERATIONS PLATFORM Try live demo
HEARING CARE. CONNECTED. In daily use at Mir Sluha

The whole
business.
In clear view.

Customer care, sales, service and operations.
One workspace, built around hearing care.

Try live demo
Mir Sluha CRM: management analytics, with fictional demo data.View screenshot
Actual CRM screen · fictional demo data
MIR SLUHA CRMWatch the system in action 01 / 05
CONNECTED BY DESIGN

Customer relationships ↗ Daily operations ↗ Management visibility ↗

01 / THE PLATFORMBuilt for the work behind better hearing care.

One platform.
The full workflow.

Keep the customer journey and the operational details connected — from the first appointment to aftercare, stock and financial records.

01

Customers & appointments

One place for customer records, appointments and interaction history. Keep follow-up visible and carry context into the next conversation.

Client records / Scheduling / Follow-up
02

Sales & financial operations

Connect sales, prepayments, returns and hearing aid trials with the customer record. Manage payments and cash shifts as part of the same workflow.

Sales / Trials / Returns / Cash shifts
03

Orders & repairs

Follow orders and repairs through their working stages. Keep products, payments and service history connected throughout the process.

Orders / Prepayments / Repairs / Aftercare
04

Inventory & transfers

See stock across centres, track product movements and manage inventory checks. Connect physical items with the operations they belong to.

Stock records / Transfers / Inventory checks
05

People & daily work

Bring staff schedules, visits and operational tasks into the working environment. Give managers a clearer view of activity across the business.

Schedules / Visits / Activity visibility
06

Management & analytics

Bring operational and financial information together. Review activity, trace transactions and use a broader business view to support decisions.

Reports / Financial visibility / Operational control
CUSTOMER RECORD01 / 06

A relationship, with context.

Mir Sluha CRM: customer record, with fictional demo data.View full screen

Actual CRM screen · fictional demo data

02 / EVERYDAY WORKFLOWSReal workflows, recorded in the English demo.

Follow the work.

Watch three connected journeys through the CRM. Short screen recordings, with English captions and fictional data.

ENGLISH DEMO / FICTIONAL DATA0:54 · No audio
Recorded in the working CRM. Edited for pace, with English captions.
01 / CUSTOMER JOURNEY

From the customer record to a saved follow-up.

  1. Open the customer record.

    Review contact details, consultation notes and related activity.

  2. Book the next visit.

    Save a follow-up appointment in the centre schedule.

  3. Follow the hearing aid trial.

    Keep the device and trial period connected to the customer.

  4. Record the conversation.

    Save the call outcome in the employee workspace.

ENGLISH DEMO / FICTIONAL DATA0:56 · No audio
Recorded in the working CRM. Edited for pace, with English captions.
02 / REPAIR WORKFLOW

One device. A connected service and payment history.

  1. Receive and assess the device.

    Keep the customer, serial number and reported fault together.

  2. Agree the service and price.

    Select the repair work and record the fictional prepayment.

  3. Complete the repair.

    Assign the provider and move the device through the service stages.

  4. Record collection.

    Retain the service, payment and collection history.

ENGLISH DEMO / FICTIONAL DATA0:47 · No audio
Recorded in the working CRM. Edited for pace, with English captions.
03 / STOCK BETWEEN CENTRES

One serial number, from dispatch to receipt.

  1. Find the exact device.

    Locate the hearing aid by serial number at Riverside.

  2. Dispatch to Hillview.

    Track the same device while it is in transit.

  3. Confirm receipt.

    Accept the incoming device at the receiving centre.

  4. Review the new location.

    See the transfer history and updated inventory record.

03 / INSIDE THE WORKSPACENine views of the working platform.

The detail.
Without the disconnect.

Explore customer care, service and daily operations in the English demo. Select a screenshot to see the detail.

Mir Sluha CRM: appointments, with fictional demo data.01 / APPOINTMENTSThe working day, in view. Mir Sluha CRM: customer record, with fictional demo data.02 / CUSTOMER RECORDA relationship, with context. Mir Sluha CRM: hearing aid trial, with fictional demo data.03 / HEARING AID TRIALA clear next step. Mir Sluha CRM: repair workflow, with fictional demo data.04 / REPAIRSFrom intake to collection. Mir Sluha CRM: custom earmould manufacturing, with fictional demo data.05 / MANUFACTURINGMade for the customer. Mir Sluha CRM: deliveries, with fictional demo data.06 / DELIVERIESBeyond the centre. Mir Sluha CRM: inventory, with fictional demo data.07 / INVENTORYKnow what is where. Mir Sluha CRM: employee follow-up, with fictional demo data.08 / EMPLOYEE WORKSPACEKeep the conversation going. Mir Sluha CRM: management analytics, with fictional demo data.09 / MANAGEMENTThe bigger picture.

Actual CRM screens, captured in the isolated English demo. All names, contact details and transactions shown are fictional.

04 / ABOUT THE PLATFORMBuilt from the inside of the business.

Hearing care
is the starting
point.

Mir Sluha CRM was developed and deployed in-house for the day-to-day needs of a hearing care business.

It brings customer relationships, specialist retail and service operations into one working environment. The platform is used in the business and continues to evolve around real operational needs.

BUSINESS CONTEXT
Hearing care retail & service
PLATFORM SCOPE
Customer journey to business operations
DEVELOPMENT APPROACH
In-house, with AI-assisted development
05 / TAKE A CLOSER LOOK Live demo available

See how
it connects.

Try live demo

Explore the live CRM with fictional data.
Choose the Employee, Front desk or Manager workspace.

MIR SLUHA CRM / A CLOSER LOOK